Customer sustains the information system through an automated procedure and a range of services on a weekly basis.
MONITORING SYSTEM R.C.S.M. Reform customer service system, R.C.S.M. (Reform Customer Support Model), provides direct and substantial communication between customers and technical team.
The above services, comes with the appropriate fault management software and hardware elements installed in customer premises and triggered by issues, alert customer or Reform relevant department.
?. Cisco M.A.R.S. (Monitoring, Analysis & Response System), is a device that monitors all network devices and applications in order to recognize or/and respond to those.