Customer sustains the information system through an automated procedure and a range of services on a weekly basis.
MONITORING SYSTEM R.C.S.M. Reform customer service system, R.C.S.M. (Reform Customer Support Model), provides direct and substantial communication between customers and technical team.
Furthermore, using the latest Cisco technology, Reform performs on time DIAGNOSIS and recognizes any malfunctions. ADJUSTMENT, stands on how REFORM arranges to deal with those directly and responsibly. Next step, CONTROL, helps REFORM advisors to recognize the quality of the solution given in conjuction with the cost. Finally, COMMUNICATION refers to the follow up given to the customer, on the cause of the information system problems or the illustration of the steps of any solution. Case data is recorded in REFORM databases, for keeping customer historical records. Finally, through information security standards used by Reform, customer information systems management is secure and reliable.
The above services, comes with the appropriate fault management software and hardware elements installed in customer premises and triggered by issues, alert customer or Reform relevant department.
?. Cisco M.A.R.S. (Monitoring, Analysis & Response System), is a device that monitors all network devices and applications in order to recognize or/and respond to those.
- «Learns» the topology and behavior of the network ecosystem
- Is informed automatically for new updates in security systems.
- Monitors for malfunctions in network’s behavior.
- Provides immediate access to more than 150 customizable reports.
- Provides precise recommendations to eliminate threats (threat mitigation recommendations) having the ability to visualize the path of the threat with detailed topological graphs that facilitate response to levels 2,3.
The above are provided to administrator making MARS an indispensable tool in the effort of network defense against any threat.
?. Another control device (C-Room sensor) is being installed in Computer room, and is responsible for continuous updating on the conditions existing in the room and core machines. Conditions such as temperature, humidity, power quality, airflow, etc. consist data to be evaluated from the administrator for the proper response.
Reform, is responsible for smooth and continuous operation of customer information system. With a range of services to respond in failures of systems or software packages and to solve malfunctions following a qualified plan.